Department:    BMT

 Course #:    140

 Credits:    5

 Variable:     No

 Course Description  

Develop skills necessary to become an effective manager including self-awareness and assessment, supportive communication, development of effective team, valuing diversity, priority setting and time management, meeting management, problem-solving, effective oral and written business presentations, stress management and conflict resolution.

 Prerequisite  

None

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree, Required for certificate  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. Develop process for assessment and improvement of management skills.
2. Use supportive communication methods to motivate and coach.
3. Describe group development and group process.
4. Diagnose stages of group process.
5. Play an active role in the creation of effective teams.
6. Explain the benefits of diverse workforce and teams.
7. Use techniques to work with and involve diverse group members.
8. Utilize priority-based time management techniques.
9. Plan effective meetings; facilitate productive meetings.
10. Utilize a variety of problem-solving techniques.
11. Make an effective oral business presentation.
12. Write effective email, memos, minutes, and brief reports for a business setting.
13. Use techniques to prevent high levels of stress.
14. Resolve a variety of workplace conflicts.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.1 Recognize, read, and comprehend academic and/or professional writing.
3.2 Recognize, produce and demonstrate appropriate interpersonal, group, and public speaking skills.
3.3 Demonstrate effective listening skills.
3.4 Produce academic and/or professional writing and integrate it into written and spoken projects.
3.5 Recognize, comprehend, and use non-verbal behaviors appropriate to a given context.
3.6 Recognize, comprehend, and use visual communication appropriate to a given context.
3.7 Adapt communication to diverse audiences and media.

6. Individual Awareness & Responsibility

Definition: Understanding, managing, and taking responsibility for one’s learning and behavior in varied and changing environments.

Outcomes: Students will be able to . . .
6.1 Identify ethical and healthy choices and apply these personally, socially, academically, and professionally.
6.2 Demonstrate standards of professionalism in manner, appearance, and setting appropriate to the context, including the classroom, workplace, and community.
6.3 Apply successful organizational strategies of planning, goal setting, prioritizing, resolving conflict, and managing time to specific goals and/or projects.
6.4 Use self-reflection to recognize and define a sense of self-identity in personal, social/gender, and/or cultural/global terms and in relationship to others.
6.5 Develop self-monitoring and self-advocacy skills to effect positive life changes.

Course Contents

1. Diagnostic surveys for self-awareness.
2. Effective communication for motivation.
3. Coaching.
4. Team development behaviors.
5. Group process.
6. Behaviors which promote team development.
7. Managing diversity.
8. Priority-based time management.
9. Meeting planning and management.
10. Problem-solving.
11. Business presentations-oral.
12. Written business communication.
13. Stress management and conflict resolution.