Skagit Valley College logo

Catalog Course Search Details

 Course Title:   Emergency Communications Dispatcher

 Title Abbreviation:   EMERGEN COMMUN DISPATCH

 Department:    CJ

 Course #:    145

 Credits:    5

 Variable:     No

 IUs:    5

 CIP:    430103

 EPC:    832

 REV:    2017

 Course Description  

Introduction to emergency police dispatcher/call taker. Includes radio terminology and verbiage, voice inflection, call-taking skills, and problem-solving in off-site situations.



Additional Course Details

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Supplementary Elective  

Equivalencies At Other Institutions

Other Institution Equivalencies Table
Institution Course # Remarks

Learning Outcomes

After completing this course, the student will be able to:

  1. Be knowledgeable of police response protocols.
  2. Recite the terminology commonly associated with police services dispatching.
  3. Know essential telecommunications terminology and practices
  4. Be knowledgeable of legal issues associated with police services dispatching.
  5. Identify and demonstrate caller management techniques consistent with local needs.
  6. Be cognizant of how cultures are impacted by the implications of emergency response, and how the emergency services dispatcher must provide an essential link in non-English speaking circumstances.
  7. Consider quality improvement in all areas of public services emergency dispatching and call-taking.
  8. Articulate and demonstrate dispatch principles of safety and problem-solving to off-site callers and responders.
  9. Know the difference between response jurisdictions and the services they provide.
  10. Identify various resources in the response community that can assist during police responses and crisis intervention.
  11. Be cognizant of the sources and mitigation of, dispatcher stress encountered in police emergency dispatching.
  12. Communicate various procedures over the telephone.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

1. Information Literacy

Definition: Recognizing when information is needed and have the ability to locate, evaluate, and use effectively the needed information.

Outcomes: Students will be able to . . .
1.1 Determine the extent of information needed.
1.2 Access the needed information effectively, efficiently, ethically, and legally.
1.3 Evaluate information and its sources critically.
1.5 Effectively integrate and use information ethically and legally to accomplish a specific purpose.

2. Critical Thinking

Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.

Outcomes: Students will be able to . . .
2.1 Identify and express concepts, terms, and facts related to a specific discipline.
2.3 Identify, interpret, and evaluate pertinent data and previous experience to reach conclusions.
2.9 Apply and/or create problem-solving strategies to successfully adapt to unpredictable and/or changing environments.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.3 Demonstrate effective listening skills.
3.6 Recognize, comprehend, and use visual communication appropriate to a given context.
3.7 Adapt communication to diverse audiences and media.

4. Community & Cultural Diversity

Definition: Recognizing the value of human communities and cultures from multiple perspectives through a critical understanding of their similarities and differences.

Outcomes: Students will be able to . . .
4.4 Demonstrate effective communication across differences in human communities and cultures.
4.6 Utilize ethical practice in relation to diverse communities and cultures for the promotion of equity and social justice.

6. Individual Awareness & Responsibility

Definition: Understanding, managing, and taking responsibility for one’s learning and behavior in varied and changing environments.

Outcomes: Students will be able to . . .
6.2 Demonstrate standards of professionalism in manner, appearance, and setting appropriate to the context, including the classroom, workplace, and community.

10. Technology

Definition: Understanding the role of technology in society and using technology appropriately and effectively.

Outcomes: Students will be able to . . .
10.1 Demonstrate an understanding of the development and impact of technology in human experience (history, global, and local).
10.2 Demonstrate an understanding of legal, ethical, and environmental issues in the use and misuse of technology.
10.3 Use technology appropriate to the context and task to effectively retrieve and manage information, solve problems, and facilitate communication.
10.4 Demonstrate an understanding of the impact of technology in one’s personal and professional life.

Course Contents

  1. Classes will be composed of modules that are components of and approved by the National / International Academies of Emergency Dispatch. These modules include:
    • Police Protocol.
    • Telecommunications Essentials.
    • Legal Issues.
    • Dispatch stress.
    • Quality Improvement.
    • Dispatch Principles.
    • Police Operations.
    • Special operations and unusual occurrences.
    • Multicultural populations.
    • Communication.
  2. These class modules will also speak to practices that are reflective of local agency policies. Delivery and supervision will occur under the auspices of the local and NAIED curriculum.