Department:    OFTEC

 Course #:    110

 Credits:    5

 Variable:     No

 Course Description  

Introduction to office careers, the office environment, and office technology. Basic skills to succeed in office support roles including general office procedures, interpersonal and customer service skills, and an overview of office technologies.

 Prerequisite  

None

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree, Required for certificate  

Equivalencies At Other Institutions

Learning Outcomes

After completing this course, the student will be able to:

1. Value and respect human differences by demonstrating customer service skills to diverse populations.
2. Demonstrate an awareness and understanding of a diverse work force.
3. Develop an individual program plan.
4. Develop an understanding of effective team behavior, while addressing human differences and commonalities in workplace settings.
5. Apply teamwork strategies to collaborate on office activities.
6. Use effective telephone techniques and telephone features.
7. Identify and practice professional and ethical office behavior.
8. Apply time management skills.
9. Apply effective decision-making techniques.
10. Demonstrate a positive attitude.
11. Communicate effectively using e-mail.
12. Explore applicable office technologies and identify their importance and purpose in a modern office.
13. Understand and apply essential computer concepts.
14. Identify routine office procedures.
15. Develop a learning plan.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

2. Critical Thinking

Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.

Outcomes: Students will be able to . . .
2.1 Identify and express concepts, terms, and facts related to a specific discipline.
2.2 Analyze issues and develop questions within a discipline.

4. Community & Cultural Diversity

Definition: Recognizing the value of human communities and cultures from multiple perspectives through a critical understanding of their similarities and differences.

Outcomes: Students will be able to . . .
4.1 Identify and express concepts, terms, and issues associated with the diverse perspectives of race, social class, gender, sexual orientation, disabilities, and culture.
4.2 Understand, value and respect human differences and commonalities as they relate to issues of race, social class, gender, sexual orientation, disabilities and culture.

6. Individual Awareness & Responsibility

Definition: Understanding, managing, and taking responsibility for one’s learning and behavior in varied and changing environments.

Outcomes: Students will be able to . . .
6.2 Demonstrate standards of professionalism in manner, appearance, and setting appropriate to the context, including the classroom, workplace, and community.

10. Technology

Definition: Understanding the role of technology in society and using technology appropriately and effectively.

Outcomes: Students will be able to . . .
10.2 Demonstrate an understanding of legal, ethical, and environmental issues in the use and misuse of technology.
10.4 Demonstrate an understanding of the impact of technology in one’s personal and professional life.

Course Contents

1. Telephone and customer service skills.
2. Prioritizing, organizing, scheduling, time management.
3. Ethics and professional office conduct.
4. Computer concepts (components, storage, operating system, comuter security).
5. E-mail and the Internet.
6. Emerging office technologies.
7. Diverse work force.
8. Program planning.
9. Teamwork strategies.
10. Basic office procedures.
11. Reprographics.
12. Office reference manual.