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This course has been changed from the previous catalog, the changed field(s) are highlighted in red:

 Course Title:   Business Communications: D

 Title Abbreviation:   BUSINESS COMMUNICATNS: D

 Department:    OFTEC

 Course #:    215

 Credits:    5

 Variable:     No

 IUs:    5

 CIP:    520204

 EPC:    547

 REV:    2013

 Course Description  

Composition skills for writing effective business communications including e-mail, memos, letters, job-seeking documents, and functional reports. Business presentation skills. Team collaboration skills.


Prerequisite: OFTEC 115 and 116, or ENGL 97 and 98, or equivalent. Word processing skills are strongly recommended.

Additional Course Details

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree, Required for certificate  

Equivalencies At Other Institutions

Other Institution Equivalencies Table
Institution Course # Remarks

Learning Outcomes

After completing this course, the student will be able to:

  1. Demonstrate the ability to write business documents in clear business English using current technology for composition and research.
  2. Demonstrate oral communication and business presentation skills.
  3. Participate effectively in teams on group projects to seek consensus.
  4. Show respect and work effectively with people of different cultural and linguistic backgrounds and different abilities.
  5. Analyze ethical issues in business communication including those of diverse audiences.
  6. Use audience-sensitive language in all forms of communication addressing diverse communities and cultures.
  7. Develop skills in the job application process.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

2. Critical Thinking

Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.

Outcomes: Students will be able to . . .
2.1 Identify and express concepts, terms, and facts related to a specific discipline.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.4 Produce academic and/or professional writing and integrate it into written and spoken projects.

4. Community & Cultural Diversity

Definition: Recognizing the value of human communities and cultures from multiple perspectives through a critical understanding of their similarities and differences.

Outcomes: Students will be able to . . .
4.2 Understand, value and respect human differences and commonalities as they relate to issues of race, social class, gender, sexual orientation, disabilities and culture.
4.4 Demonstrate effective communication across differences in human communities and cultures.
4.6 Utilize ethical practice in relation to diverse communities and cultures for the promotion of equity and social justice.

6. Individual Awareness & Responsibility

Definition: Understanding, managing, and taking responsibility for one’s learning and behavior in varied and changing environments.

Outcomes: Students will be able to . . .
6.2 Demonstrate standards of professionalism in manner, appearance, and setting appropriate to the context, including the classroom, workplace, and community.

Course Contents

  1. Communication foundations: listening, speaking, non-verbal cues, workforce diversity.
  2. Formal and informal methods of researching data.
  3. Strategies for achieving paragraph coherence and composing a first draft.
  4. Techniques for proofreading and revision.
  5. E-mail messages and memos.
  6. Letters requesting information and action.
  7. Informal information reports.
  8. Oral presentations.
  9. Employment communication skills: job search, resume, and cover letters.
  10. Team projects.