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Catalog Course Search Details

 Course Title:   Basic Mediation

 Title Abbreviation:   BASIC MEDIATION

 Department:    CMST

 Course #:    160

 Credits:    5

 Variable:     No

 IUs:    5

 CIP:    231001

 EPC:    n/a

 REV:    2014


 Course Description  

This course teaches intervention skills to mediate a dispute or negotiation between people in conflict. Particularly important for paralegals and speech and communication majors or any trade dealing with people.

 Prerequisite  

None

Additional Course Details

Contact Hours (based on 11 week quarter)

Lecture: 55

Lab: 0

Other: 0

Systems: 0

Clinical: 0


Intent: Distribution Requirement(s) Status:  

Academic Elective  

Equivalencies At Other Institutions

Other Institution Equivalencies Table
Institution Course # Remarks
N/A

Learning Outcomes

After completing this course, the student will be able to:

  1. Understand the influence of culture on communication, specifically
    • Identifying, characterizing, and adapting to differences in conflict style by gender and culture
    • Demonstrating sensitivity to cultural differences and describing potential impacts on the dispute resolution process
  2. Develop critical thinking skills by applying mediation strategies to communication, specifically
    • Applying a seven-stage model for mediating disputes
    • Demonstrating appropriate listening and supportive techniques
    • Describing and demonstrating multiple strategies for balancing power among parties
  3. Demonstrate basic communication and mediations skills, specifically
    • Identifying and explaining models, components, contexts, and terminology common to communication and mediation
    • Building confidence communicating verbally, nonverbally, and in writing as a mediator
    • Identifying differences in conflict styles
    • Applying assigned reading and any additional research to mediation training

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

1. Information Literacy

Definition: Recognizing when information is needed and have the ability to locate, evaluate, and use effectively the needed information.

Outcomes: Students will be able to . . .
1.1 Determine the extent of information needed.
1.2 Access the needed information effectively, efficiently, ethically, and legally.
1.3 Evaluate information and its sources critically.

2. Critical Thinking

Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.

Outcomes: Students will be able to . . .
2.1 Identify and express concepts, terms, and facts related to a specific discipline.
2.9 Apply and/or create problem-solving strategies to successfully adapt to unpredictable and/or changing environments.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.1 Recognize, read, and comprehend academic and/or professional writing.
3.2 Recognize, produce and demonstrate appropriate interpersonal, group, and public speaking skills.
3.3 Demonstrate effective listening skills.
3.4 Produce academic and/or professional writing and integrate it into written and spoken projects.
3.5 Recognize, comprehend, and use non-verbal behaviors appropriate to a given context.
3.7 Adapt communication to diverse audiences and media.

4. Community & Cultural Diversity

Definition: Recognizing the value of human communities and cultures from multiple perspectives through a critical understanding of their similarities and differences.

Outcomes: Students will be able to . . .
4.4 Demonstrate effective communication across differences in human communities and cultures.

6. Individual Awareness & Responsibility

Definition: Understanding, managing, and taking responsibility for one’s learning and behavior in varied and changing environments.

Outcomes: Students will be able to . . .
6.1 Identify ethical and healthy choices and apply these personally, socially, academically, and professionally.
6.2 Demonstrate standards of professionalism in manner, appearance, and setting appropriate to the context, including the classroom, workplace, and community.
6.3 Apply successful organizational strategies of planning, goal setting, prioritizing, resolving conflict, and managing time to specific goals and/or projects.
6.4 Use self-reflection to recognize and define a sense of self-identity in personal, social/gender, and/or cultural/global terms and in relationship to others.
6.5 Develop self-monitoring and self-advocacy skills to effect positive life changes.

Course Contents

  1. Time spent on the differences between negotiation, mediation, arbitration, litigation, facilitation, and therapy or counseling
  2. Communication skills for effective conflict resolution
  3. Listening skills
  4. Unmediable issues
  5. Anger diffusion
  6. Reframing, humor, and commonground statements
  7. Mediation techniques, schools of thought