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Support Services

  • Student Online Support (SOS):  They will answer general questions related to all SVC learning support systems (for example, Log In, Canvas, MySVC) or they will direct you to the right person who can help you. SOS open hoursLive Chat | Tel. 360.416.7770 | Email: sos@mysvc.skagit.edu.

  • Online tutoring: SVC provides free online tutoring services to all SVC students. You can access online tutoring from anywhere and anytime you have access to a computer with internet access. Subjects online tutors can help you with include: Writing, Math (development through calculus, and statistics), sciences (Anatomy & Physiology, Biology, Chemistry, Physics), Accounting, Intro to Psychology, MS Office, Spanish; and Web Development (xHTML, CSS).

    Writing assistance is offered with a 48hour (usually sooner) turnaround for comments. To get started, go to www.skagit.edu/etutor/ website where you’ll find login information, subjects offered, and technical support. SVC Tutoring Services: 360-416-7852 or Jane.Jansen@skagit.edu

  • Canvas: A course management system (CMS) any SVC faculty can use to support their courses with web-based activities including, but not limited to, sharing course documents, maintaining online discussions, administering quizzes and assignments, maintaining gradebook, and communicating with students (email messages). Instructions on how to access your SVC Canvas account | Student Canvas Guides.
     
  • Panopto: Some of SVC Faculty use Panopto to record presentations and discuss assignments. If the instructor makes recordings available to students, you will access them through a Panopto link(s) found inside of your canvas course. You can view Panopto recordings on your computer or a mobile device (iPhone and Android). The added benefits of class recordings include reviewing lecture materials until you are able to understand difficult concepts and take notes. Learn more about Panopto accessibility features, and how to view recordings.
     
  • Test Proctoring: Most of distance courses at Skagit Valley College include online quizzes or tests. But, some instructors may require that you take these assessments in the presence of a proctor. A proctor is a person that administers tests to student within the parameters established by the course instructor. Your instructor will let you know if proctored testing is required along with deadlines and other guidelines. When in doubt contact your instructor as soon as possible.

    Acceptable test proctors your instructor may ask you to use include, but not limit to:

    • SVC Testing Center service at Mount Vernon Campus, at Whidbey Island Campus, at San Juan Center. Contact SVC Testing Center to schedule the test.
    • A librarian at a school or public library
    • College testing centers,
    • Learning/Tutoring centers
    • Educational officers of a corporation, military installation, or correctional facility
       
  • Library Resources: SVC Libraries offer many web-based resources such as eBooks, articles, and streaming videos. If our library does not have what you need, librarians will help you get materials from other libraries. One of the most popular library services is Ask a Librarian: An on-demand 24/7 live chat reference service.  Your questions will be answered by a participating librarian from our worldwide network of reference librarians. Be sure to enter your email address to receive a transcript of your chat session.  
    More information about Frequently Asked Questions | Borrowing Items | Contacts | Reference Desk: mv.library@skagit.edu | Open Hours for Mount Vernon and Whidbey campuses.

  • Emergency Text Alerts:  SVC uses Rave Alerts system to notify students and employees about college emergencies,  unplanned delays and closures. The system sends email and text notifications to cell phones. Optionally, you can add a parent’s cell phone or email address to your Rave profile. Subscribe to Rave SystemLearn more.  
     
  • Special Accommodation: Whether you are planning to take classes on campus or online, SVS provides reasonable accommodations and support services to qualified students with disability in accordance with Section 504 of the Americans with Disabilities Act laws, the Rehabilitation ACT of 1973 and Washington State Law. If you anticipate or experience issues of access to instruction you need to contact the SVC Access Services Office at at 360.416.7959 or Lisa.Forsythe@skagit.edu for the Mount Vernon Campus and 360-679-5393 or Courtney.Richmond@skagit.edu for the Whidbey Island Campus. Find out available accomodation tools, frequently asked questions, acceptable disability documentation, etc.

  • Media Services: If you would like to create a video for your class or a research project and are looking for instruction, advice and information there is help for you. SVC Media Services can assist you with multimedia projects. Some of the services available include:
    • video production and editing
    • graphics software
    • printing posters for class
    • special printing needs
    • check out of camcorders, cameras, and accessories

          For more information email mv.help@skagit.edu or call 360-416-7766.

  • Google Apps: They are available within each student's MySVC email account. Once logged in to the student's MySVC email account Google Apps can be located in the upper right corner by clicking on the series of tiles. The apps allow students to access online resources (a word processor, slides, etc), collaborate in real time, and share them with others easily. The documents stored in Google Drive can be accessed from any computer with internet access; some applications can also be accessed offline as well. 
     
  • Office 365: Available to all SVC students while enrolled in courses. Office 365 can be downloaded on multiple devices and provides access to things like Microsoft Word, PowerPoint, Excel and Skype for Business. Instructions for download of Office 365. Office 365 is a good option for students who may not have the Microsoft Office Suite installed on their personal device.