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Catalog Course Search Details

 Course Title:   Healthcare Interactions: D

 Title Abbreviation:   HEALTHCARE INTERACTNS(D)

 Department:    AHE

 Course #:    101

 Credits:    3

 Variable:     No

 IUs:    3

 CIP:    510801

 EPC:    381

 REV:    2017

 Course Description  

Self-awareness training. Receiving, organizing, prioritizing and transmitting effective and therapeutic communications with patients who have a variety of diagnoses. Development of team member and leadership skills. Discussion of death, dying and the grieving process of a variety of different cultures.


See Allied Health department to apply and for permission code. Call either (360) 416-7975 or (360) 416-7948 if you are receiving a “haven’t met prereq” message. Concurrent enrollment required in CSS 103.

Additional Course Details

Contact Hours (based on 11 week quarter)

Lecture: 33

Lab: 0

Other: 0

Systems: 0

Clinical: 0

Intent: Distribution Requirement(s) Status:  

Vocational Preparatory Required for ATA degree, Required for certificate  

Equivalencies At Other Institutions

Other Institution Equivalencies Table
Institution Course # Remarks

Learning Outcomes

After completing this course, the student will be able to:

  1. Realize the importance of self-awareness and to visualize its effect on interpersonal communication.
  2. Comprehend and employ the communication skills related to interpersonal communication.
  3. Apply the appropriate basic principles of psychology.
  4. Identify the developmental stages of the life cycle.
  5. Be cognizant of hereditary, cultural and environmental influences on behavior.
  6. Enumerate diagnoses of mental health and professional responses to them.
  7. State the principles of verbal and nonverbal communication.
  8. Recognize and respond to verbal and nonverbal communication.
  9. Adapt communication for individualized needs of patients.
  10. Display awareness of own and other team members’ responsibilities, i.e. working as a team member.
  11. Utilize various therapeutic communication and conflict resolution strategies when working with patients and coworkers.

General Education Learning Values & Outcomes

Revised August 2008 and affects outlines for 2008 year 1 and later.

2. Critical Thinking

Definition: The ability to think critically about the nature of knowledge within a discipline and about the ways in which that knowledge is constructed and validated and to be sensitive to the ways these processes often vary among disciplines.

Outcomes: Students will be able to . . .
2.8 Describe how one’s own preconceptions, biases and values affect one’s response to new and ambiguous situations.

3. Communication

Definition: Understanding and producing effective written, spoken, visual, and non-verbal communication.

Outcomes: Students will be able to . . .
3.2 Recognize, produce and demonstrate appropriate interpersonal, group, and public speaking skills.
3.7 Adapt communication to diverse audiences and media.

4. Community & Cultural Diversity

Definition: Recognizing the value of human communities and cultures from multiple perspectives through a critical understanding of their similarities and differences.

Outcomes: Students will be able to . . .
4.1 Identify and express concepts, terms, and issues associated with the diverse perspectives of race, social class, gender, sexual orientation, disabilities, and culture.
4.2 Understand, value and respect human differences and commonalities as they relate to issues of race, social class, gender, sexual orientation, disabilities and culture.
4.3 Understand the historically and socially constructed nature of—and the meanings attributed to—human differences.
4.4 Demonstrate effective communication across differences in human communities and cultures.
4.5 Adapt to and function effectively in communities and cultures different from one's own.

Course Contents

  1. Self-awareness.
  2. Basic principles of interpersonal communication..
  3. Successful group dynamics and team building, i.e. working as a team member.
  4. Hereditary, cultural and environmental influences on behavior.
  5. Defense mechanisms.
  6. Listening and observing.
  7. Recognition and response to verbal and nonverbal communication.
  8. Adaptation of communication to an individual’s ability to understand.
  9. Therapeutic response to patients with specialized needs.
  10. Techniques for dealing with difficult situations.
  11. Role as liaison between physician and others.
  12. Monitoring of legislation and information related to healthcare.
  13. Therapeutic communication and conflict resolution strategies when working with patients and coworkers.